Frequently asked questions

Clear answers before you choose your next step.

Understand the packages, ownership, pricing, support and optional tools before deciding what fits your business.

Do higher monthly packages include the features of the lower packages?

Yes. Each higher monthly package includes the features of the package before it. The package cards list the additional services introduced at each level so the progression stays clear.

Do I own the website on a monthly package?

Monthly packages are managed systems operated by LocalLift Digital. You are paying for the website, tools, hosting or platform management, support and ongoing service. Domain transfer can be discussed after the account is fully settled.

Can I buy a website without paying monthly?

Yes. One-time website builds start from KSh 20,000, with multi-page small-business websites from KSh 30,000 and premium websites from KSh 40,000+.

Who owns the domain and hosting?

The client purchases and owns the domain and hosting account for a one-time build. LocalLift Digital can help select, set up and connect the required services.

Are third-party software fees included?

Premium booking tools, automation platforms, email systems and other integrations may involve separate fees. Any required third-party costs are explained before implementation.

Are paid advertising costs included?

No. Advertising spend is paid directly by the client. Advertising setup or management is included only when it is specifically agreed and stated in a written quotation.

Are leads or sales guaranteed?

No ethical provider can guarantee a specific number of leads or sales. LocalLift Digital builds websites and lead-capture systems designed to improve visibility, trust, enquiries and conversion opportunities.

Can I change packages later?

Yes. Monthly clients can upgrade as their needs grow. Any major change in scope, integrations or deliverables is confirmed before the upgrade.

What counts as a minor website update?

Minor updates include small changes to existing text, images, opening hours, contact details or service information. New pages, major redesigns, new functionality and extensive copywriting are quoted separately.

What is the minimum commitment for monthly packages?

Monthly packages have a three-month minimum commitment. This provides enough time to set up, launch and properly support the system.

What happens if I cancel my monthly package?

After the three-month minimum commitment, you can cancel at any time. Managed services such as booking tools, lead tracking, follow-up workflows, social media support, automations and active platform management will stop. A simple Keep-Live option may be available, or we can help with the next steps for your domain once the account is settled.

Does the monthly package include social media?

Social media support starts from the Social Growth package and above.

Does every package include AI automation?

No. LocalLift Digital focuses on the business outcome first. Advanced AI chat, AI voice, WhatsApp or SMS automation, and comment or DM automation are optional add-ons where they make sense.

Can I upgrade from a one-time website to a monthly package?

Yes. A one-time website can be upgraded later with booking flows, lead tracking, follow-up tools, automation, social media support or a structured lead-capture system.

Who is LocalLift Digital best for?

Local businesses in Kenya that want a better website, more enquiries, faster responses and a more professional digital presence.

Let’s build

Still deciding what fits?

Tell us about your business and where you are getting stuck. We’ll recommend the clearest next step without overcomplicating it.