LocalLift Digital respects your privacy and is committed to protecting the personal information you provide through our website.
1. Information We Collect
When you contact us or submit an enquiry form, we may collect:
- Your first and last name
- Your business or company name
- Your telephone number
- Your email address
- Information you include in your enquiry or message
- Coupon codes and referral information submitted through the form
- Your WhatsApp enquiry communication preference
- Your email and WhatsApp marketing preference
- Basic technical information such as your browser, device type, and website usage data
2. How We Use Your Information
We use your information to:
- Respond to your enquiry
- Understand your website or digital marketing requirements
- Prepare recommendations, quotations, proposals, or website previews
- Communicate with you about services you have requested
- Contact you by WhatsApp about an enquiry, quotation, appointment, or related service update where you have provided WhatsApp enquiry consent
- Send occasional promotional emails and WhatsApp messages where you have separately provided marketing consent
- Record and administer coupon codes and referrals
- Maintain records of communication and marketing preferences
- Maintain business and customer-service records
- Improve our website and services
- Comply with applicable legal obligations
We will not use your contact details for unrelated marketing without an appropriate lawful basis or your consent where required.
3. Marketing and Communication Preferences
We may contact you by email to acknowledge, respond to, or follow up on an enquiry, quotation, appointment, or service you have requested.
Where you have selected the WhatsApp enquiry consent option, we may contact you by WhatsApp about your enquiry, quotations, appointments, and related service updates.
Where you have separately selected the marketing consent option, we may send you occasional promotional emails and WhatsApp messages about LocalLift Digital services, offers, and business updates.
Providing WhatsApp or marketing consent is optional and is not required to submit an enquiry.
You may withdraw your consent at any time by:
- Using the unsubscribe option included in a marketing email
- Asking us to stop contacting you through WhatsApp
- Emailing hello@localliftdigital.co.ke
Once consent has been withdrawn, we will stop using your personal information for the relevant communication or marketing purpose, except where retention is required for legitimate business records or legal obligations.
4. How Your Information Is Stored and Processed
Information submitted through our website, including enquiry details and consent preferences, may be stored or processed using trusted service providers, including website hosting, customer relationship management, email, analytics, and communication platforms used by LocalLift Digital.
These providers may process information on our behalf and are expected to handle it securely and only for the purposes for which it was provided.
Some service providers may operate outside Kenya. Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place.
5. Sharing Your Information
We do not sell your personal information.
We may share information only with:
- Service providers that help us operate our website, manage enquiries, maintain contact records, send authorised communications, and record consent preferences
- Contractors involved in delivering services you have requested
- Professional advisers where reasonably necessary
- Government, regulatory, or law-enforcement authorities where required by law
6. Data Retention
We keep personal information only for as long as reasonably necessary to respond to enquiries, provide services, maintain appropriate business records, resolve disputes, or comply with legal obligations.
We may retain records of consent, withdrawal of consent, and communication preferences where reasonably necessary to demonstrate that communications were authorised and that opt-out requests were honoured.
7. Your Rights
Subject to applicable law, you may request:
- Access to the personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of information that is no longer required
- Restriction of or objection to certain processing
- Withdrawal of consent where processing is based on consent
- Objection to the use of your information for direct marketing
- That promotional communications be stopped
8. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no internet-based system can be guaranteed to be completely secure.
9. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, or legal obligations change. The latest version will always be published on this page.
11. Contact Us
For questions, requests, withdrawal of consent, opt-out requests, or concerns relating to your personal information, contact:
LocalLift Digital
Nairobi, Kenya
Email: hello@localliftdigital.co.ke